Expedia Is One Of The World’s Largest Online Travel Agencies

By: Manish

Expedia is one of the world’s largest online travel agencies (OTAs), with a presence in multiple countries, including the United Kingdom. The company has been providing customers with access to a vast inventory of travel options and deals for over 25 years, empowering them to manage their travel plans in a hassle-free manner.

Expedia was launched on the world-wide-web in 1996, as Microsoft Expedia Travel Services. The company went public in 1999, on the brink of the dot com bubble. The mission of Expedia is to “power global travel for everyone, everywhere”. The company has been successful in democratizing travel, making it more accessible to customers worldwide.

Expedia’s goal is to build great products that facilitate connections between travelers and partners. The Expedia platform is driven by 70+ petabytes of data and has a backing of 20+ years of innovation. The company has leveraged proprietary technology to connect partners and their inventory to the travelers, making it easy for them to search and book travel arrangements to meet their unique needs and preferences.

Over the years, the company has grown significantly and spread to multiple global locations, including the United Kingdom. Expedia UK was incorporated in September 1999 and has been providing travelers with a wide range of services such as flights, hotels, car rentals, vacation packages, and other activities across the UK.

Expedia UK has established itself as one of the leading online travel agencies in the region, providing customers with access to an excellent blend of travel options. The UK is an expansive country, comprising England, Scotland, Northern Ireland, and Wales, and Expedia offers a vast inventory of travel options to meet the diverse needs and preferences of travelers.

In addition to standard travel services, Expedia UK offers a loyalty plan called Expedia Rewards, allowing customers to earn points on eligible bookings which can be redeemed for subsequent travel reservations. This also allows travelers to access Member Prices while logged into their account. The loyalty plan is a multi-tier offering, and greater spends and use of the points allow access to higher tiers which offer more perks.

Expedia UK also offers a Best Price Guarantee, promising customers the best possible price on their bookings. At the same time, they offer the Price Match Guarantee, through which if a customer finds a lower price for the same flight or hotel within 48 hours of booking, Expedia will refund the difference and offer a 5-pound travel voucher.

To help with decision-making, Expedia UK also has travel guides and other resources using which the traveler can find relevant information. With its user-friendly website and mobile app, customers can easily search and book travel arrangements to meet their unique needs and preferences. The website can be accessed in English and multiple other languages too.

Expedia UK provides 24/7 customer service and support through a virtual bot to assist travelers with their issues and queries. If the answers don’t suffice, there is also the option of connecting with an agent. The company is committed to providing excellent customer service, and this has helped it win numerous awards for their travel services, including “Best Online Travel Agent” at the British Travel Awards for 10 consecutive years from 2010 to 2019.

The company’s success can be attributed to its mission of democratizing travel and providing customers with a hassle-free experience when it comes to booking travel arrangements. Expedia’s user-friendly website and mobile app have made it easy for travelers to search and book travel arrangements.

Expedia UK’s success has also been due to its commitment to providing excellent customer service. The company’s Best Price Guarantee and Price Match Guarantee have helped build trust with customers, ensuring that they get the best possible prices on their bookings.